Terms of Service

1. Who you are contracting with

You are entering into this agreement with OpsVanguard, registered at No 24, Medahena road, Welegoda, Matara 81000, Sri Lanka (“OpsVanguard”, “we”, “us”).

2. The service

The OpsVanguard AI Store is a marketplace of pre-built AI agents and tools that you can subscribe to and run against your data. Each agent has its own product page that lists the capabilities, limitations, data-handling, and SLA tier.

3. Your obligations

• Keep your account credentials secret. Use SSO and MFA where offered.
• Do not attempt to reverse-engineer, jailbreak, or prompt-inject the agents.
• Do not use the service to process unlawful content, including content that infringes copyright or violates export controls.
• Pay invoices on time. Subscriptions auto-renew unless cancelled before the end of the billing period.

4. Our obligations

• Maintain the SLA tier published on each product page (typically 99.9% monthly).
• Notify you within 72 hours of any confirmed personal-data incident affecting your account.
• Provide one-click export and deletion of your data.
• Give 30 days' written notice of any material change to these Terms.

5. Pricing & billing

Prices are listed in USD on each product page. Local taxes are calculated at checkout by Stripe based on your billing address. Subscriptions are charged monthly in advance. You can cancel at any time; see our Refund & Cancellation Policy for the 14-day money-back guarantee and how cancellation works.

6. Acceptable use

The following are prohibited:

• Generating CSAM, terrorist content, or content depicting non-consensual sexual acts.
• Using agents to target identified individuals for surveillance or harassment.
• Attempting to extract another customer's data or model weights via prompt injection.
• Reselling raw agent output as if it were certified human professional advice (legal, medical, financial) without a qualified human in the loop.

7. Intellectual property

You own the data you bring in and the output you generate. We own the agent code, weights and our wrapper infrastructure. We grant you a non-exclusive licence to use the agents during the subscription term.

8. Liability

Our aggregate liability is capped at the fees paid in the twelve months preceding the event. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded by law (e.g. for fraud or death/personal injury caused by negligence).

9. Termination

Either party can terminate for material breach with 14 days' written notice and a cure period. We can suspend immediately if your usage threatens platform stability or other customers. Your data export is available for 30 days after termination.

10. Governing law

These Terms are governed by the laws of Sri Lanka. Disputes will first be subject to good-faith negotiation, then to the exclusive jurisdiction of the courts of Colombo unless otherwise required by your local consumer-protection law.