OV
OpsVanguardAI Store
Sign In
Legal

Refund & Cancellation Policy

Every plan comes with a 14-day money-back guarantee. After that you can cancel at any time and keep access until the end of the period you have paid for.

Last updated: 2026-10-26

1. What this policy covers

This policy applies to every subscription to an AI agent or tool bought on store.opsvanguard.com from OpsVanguard, No 24, Medahena Road, Welegoda, Matara 81000, Sri Lanka. All products are digital; nothing is shipped.

2. 14-day money-back guarantee

  • If you are not satisfied, ask for a refund within 14 days of the first payment for a plan and we will refund that payment in full.
  • You do not need to give a reason.
  • The guarantee applies once per customer per product.

3. Cancelling a subscription

  • Subscriptions renew automatically each month until you cancel.
  • You can cancel at any time by emailing [email protected] from the email address on your account.
  • After you cancel, you keep access until the end of the billing period you have already paid for. You will not be charged again.
  • After the 14-day guarantee has passed, we do not refund partial months.

4. When we refund outside the 14 days

  • You were charged twice, or charged after you cancelled.
  • The product could not be used for a significant part of the billing period because of a fault on our side.
  • A refund is required by the consumer law that applies to you.

5. When a refund may be refused

  • The account was closed for breaking our Terms of Service, including the acceptable use rules.
  • The request is part of a pattern of buying, using and refunding the same product.

6. How to ask for a refund

  1. Email [email protected] with your order number and the email address on your account.
  2. We confirm your request within one business day.
  3. Approved refunds are sent within 5 business days to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to show it.

7. Chargebacks

Please contact us before opening a dispute with your bank. Most issues are fixed faster by email, and a refund through us reaches you sooner than a chargeback.

8. Your legal rights

Nothing in this policy limits the rights you have under the consumer protection law of your country.

9. Contact

Questions about a payment or refund: [email protected], +94 41 22 42 599, Monday to Friday, 09:00–18:00 Sri Lanka time (UTC+5:30).